Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be complete, in new, uninstalled condition, and in original packaging.
• Special Order, obsolete, legacy, single piston and clearance items are non-returnable.
• All returns must be accompanied by an RGA number.

Return Process

• Contact our customer service team at orderdesk@uempistons.com or 1-800-648-7970 to initiate a return.
• Provide your order number, reason for return, and whether you prefer a refund or exchange.
• You will receive a Return Goods Authorization (RGA) number which must be included with your return.

Shipping

• Return shipments must be packaged sufficiently to prevent damage.
• Customers are responsible for return shipping costs and tracking.
  • Return Address;
    United Engine & Machine Co. / Attn: Returns
    217 Third Street
    Douglas, AZ 85607
    1-800-648-7970

Refunds

• Returns are subject to a 15% handling fee.
• Refunds will be processed to the original payment method within 10 business days of receiving the return.
• Shipping costs are non-refundable.

Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately.
• We will arrange for a replacement or refund, and cover return shipping costs.

Stocking Distributor Annual Return

• All above guidelines and processes apply.
• Applicable for purchases made in the previous two years only.
• Allowance for up to 3% of the previous year total volume.
• Requires an accompanying equivalent offsetting order.

For any questions or concerns about our return policy, please contact us at orderdesk@uempistons.com or 1-800-648-7970